We know it takes more than a renewed focus on customer satisfaction to meet this industries demands.  That is why we are an American Standard Customer Care Dealer.  We strive to provide excellent customer service which sets us apart from our competition.  We know purchasing a home comfort system can be a very daunting task.  But it doesn't have to be - not if you put your trust in the hands of an independent American Standard Customer Care Dealer.  These dealers are among the finest heating and air conditioning professionals in the industry because they meet the rigid requirements established in our Customer Care program - standards not everyone in the business can live up to.  Take a few moments to read some of the following comments customers have sent back to American Standard through the satisfaction survey regarding their experience with us. 

"I was perfectly satisfied with the system arrangements."  Elizabeth L. 04/08

" We are so grateful for your service call on Saturday, our AC wasn't working and he was able to get it in working condition, much better than the contractor who came out on Friday.  Let it be a lesson to me!  Really above and beyond work on the part of Air Craftsman!"  Camille C. 06/08

"This was my first experience with air conditioning in my home and I am thoroughly enjoying it.  Air Craftsman did a great job!Clemie G.  07/08

"This was my first experience using American Standard and Air Craftsman Heating & Cooling, Inc.  Overall I have had a great experience with this company and their staff.  Their knowledge and expertise has helped me tremendously with this major home improvement project.  I greatly appreciate all of their hard work.  Thank you."
- Mike W.  Gerton, NC 11/07

"Air Craftsman was excellent in all areas.  We are very pleased."
- Russ M.  Asheville, NC 11/07

"George Willis, Air Craftsman contractor, is the best HVAC installer I've dealt with in 30 years of owning 5 different homes."
- Ron T.  Pisgah Forest, NC  12/07 

Air Craftsman is a great company to do business with.  I would not think of going elsewhere to purchase products for my home or business. 
- Chuck D.  Asheville, NC 01/08

"I have worked with George Willis of Air Craftsman several times and am always pleased."
- Carlton C.  Asheville, NC 12/07

"George Willis and his outstanding company have been providing service to our company for six plus years and have never let us down.  His loyalty and superb workmanship has proved itself time and time again.  Air Craftsman Heating & Cooling, Inc. utilizes environmentally friendly and high efficiency HVAC systems for all projects, which is as important to their company as it is to ours.  We would recommend them as 'the company to use' for all your HVAC needs."
Mitch Duckett - Duckett, Powell, & Thomson  12/07